PETALING JAYA: Call-takers and dispatchers of the 999 emergency line will be trained professionally and certified accordingly to follow the highest standards of handling crisis calls.
Malaysia Emergency Response Services (MERS) 999 is set to emulate the benchmarks of 911, the national emergency number in the United States.
A government-backed body will be set up to ensure that operators at MERS 999 answer emergency calls within 20 seconds, 10 seconds faster than the current response time.
Malaysia Emergency Response Services (MERS) 999 is set to emulate the benchmarks of 911, the national emergency number in the United States.
A government-backed body will be set up to ensure that operators at MERS 999 answer emergency calls within 20 seconds, 10 seconds faster than the current response time.
